Every product in our store is fully guaranteed for your complete satisfaction or your money refunded. Please note our guarantee covers only the original purchase price (and applicable taxes paid by Canadian residents). Refunds do not include shipping costs, bank or credit card charges, customs duties or any other fees.
Refunds are processed within 14 days of the date we receive the returned product using the same method as the original payment:
TEA PRODUCTS - a minimum of 90% (by weight) of the product must be received by us in the original packaging with the original receipt within 21 days of the date from when you received the product.
NON- TEA PRODUCTS - items must be received by us unused and undamaged in the original packaging with the original receipt within 21 days of the date from when you received the product. We oversee the disposal of any returned tea products.
Should you experience any problem or be unsatisfied with our products or service for any reason, please contact us right away and we will do what we can to make you a happy customer! PAYMENT & TAXES
TheChineseTeaShop.com is owned and operated by:
THE CHINESE TEA SHOP
101 East Pender Street,
Vancouver, BC, Canada
Telephone: 604 633-1322
All prices are in US dollars. Purchases will appear on your credit card or PayPal statement from THE CHINESE TEA SHOP
We accept payment by Visa, MasterCard , DiscoverCard, American Express and Paypal.
As of July 1, 2010, Canadian residents pay 12% HST for non-tea items only. (Tea items are HST exempt). Customers shipping outside of Canada are not required to pay taxes on any items.